Privacy Policy

1. Introduction

Foohdy (“we”, “us”, or “our”) operates the Foohdy online review removal portal accessible at foohdy.com (the “Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By registering for or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Platform.

2. Who We Are

Foohdy is an online reputation management platform specialising in Google review removal services for hospitality businesses, including restaurants, hotels, cafes, bars, catering businesses, and food trucks.

For any privacy-related enquiries, you may contact us at:

Email: support@foohdy.com

Website: foohdy.com

3. Information We Collect

We collect the following categories of information:

a) Account and registration information

Full name
Business name
Email address
Phone number
Billing and contact address
Password (stored in encrypted form via Supabase Auth)

b) Business and review data

Google Business Profile name and details (retrieved via Google Places API)
Public Google reviews associated with your business listing, including reviewer name, star rating, review text, date posted, and any images attached to the review

c) Payment information

Payment card details are processed directly by Stripe, our third-party payment processor. Foohdy does not store or have access to your full card number, CVV, or bank account details.
We retain a record of transaction amounts, dates, and the review IDs associated with each order for billing and audit purposes.

d) Usage and technical data

IP address and browser type
Pages visited and actions taken within the Platform
Session duration and timestamps
Device and operating system information

4. How We Use Your Information

We use the information we collect to:

Create and manage your user account
Identify and retrieve your business’s public Google reviews
Process payments for review removal services via Stripe
Classify reviews into pricing tiers (Visual, Freshie, Regular) and calculate your order total
Notify our operations team of reviews selected for removal
Update the status of review removal requests on your dashboard
Send transactional emails, including order confirmations, status updates, and removal notifications
Maintain a complete audit trail of all reviews and payments
Improve the functionality and performance of the Platform
Comply with legal obligations

5. Legal Basis for Processing

Where applicable under privacy law, we process your personal information on the following legal bases:

Contract performance: to provide the review removal services you have requested
Legitimate interests: to maintain the security and integrity of the Platform, prevent fraud, and improve our services
Legal obligation: to comply with applicable laws and regulations
Consent: where you have explicitly provided consent (e.g., marketing communications)

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

a) Service providers

Supabase: database hosting and authentication
Stripe: payment processing
Google: Places API queries to identify your business listing
Vercel: platform hosting and infrastructure

All third-party providers are required to process your data only as directed by us and in accordance with applicable privacy laws.

b) Our internal team

Our operations staff receive order details (including review IDs and business information) solely for the purpose of executing the review removal process.

c) Legal requirements

We may disclose your information where required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our legal rights or the safety of others.

7. Data Retention

We retain your personal information for as long as your account is active, or as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data at any time by contacting us at reviews@foohdy.com. Note that certain records (such as payment transaction records) may be retained for the period required by applicable financial or tax laws.

8. Cookies and Tracking

The Platform may use cookies and similar tracking technologies to maintain session state and analyse usage. You may control cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the Platform.

9. Security

We take the security of your personal information seriously. Measures in place include:

Encrypted password storage via Supabase Auth
HTTPS encryption for all data in transit
Role-based access controls for internal staff
Payment data handled exclusively by Stripe, a PCI DSS-compliant processor

No method of transmission over the internet or electronic storage is completely secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you
Correction: request correction of inaccurate or incomplete information
Deletion: request deletion of your personal data (subject to legal retention requirements)
Portability: request your data in a structured, machine-readable format
Objection: object to certain types of processing
Withdrawal of consent: where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at privacy@foohdy.com. We will respond within a reasonable timeframe and in accordance with applicable law.

11. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

12. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document. Where changes are material, we will notify registered users by email or via a notice on the Platform. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: